|So sad to see you go, Real Simple.|
But the bottom line is you have terrible customer service, and I will no longer allow myself (or anyone who would like to gift me a subscription) to support the terrible employees I encountered today. I talked to five people - two of whom hung up on me, and one of whom actually told me that they did not have access to the information I requested, when in fact, I found out later, they did. It was only when I talked to the fifth person that I learned what had really happened with my account.VISA never processed a promotion I signed up for years ago, so when I tried to figure out how Real Simple got my credit card number, I couldn’t find any record of having purchased a product from them. I mean, how cool is it that VISA messed up and I got a free magazine subscription, but how not-cool is it that it took a whole morning and five people to tell me that was what had happened? This was also complicated by the fact that the original subscription was purchased by my mother as a gift to me, so I never actually placed an order myself until this promotion that was never processed. I know part of it is my fault (for not remembering something I bought a few years ago), but the horrible customer service is what will make me stay away from a company that employs such rude people.
Adieu, Real Simple, I’m off to Pinterest to replace you.
P.S. - I promise the next post won’t be about companies that I am angry with :)